Privacy Policy

Heron Tile & Carpet Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information.

1. Information We Collect

We collect personal information when you contact us, request a quote, make a booking or use our services. This may include your name, phone number, email address, property address, details about the services you require and any other information you choose to provide.

2. How We Use Your Information

We use your information to respond to enquiries, provide quotes, book and deliver cleaning services, communicate with you about your booking, send invoices, process payments, follow up for customer service and improve our services.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your information is stored securely and only accessed where required to provide our services or operate our business.

4. Third Party Services

We may use trusted third-party services to help operate our business, including booking software, website hosting, payment processing, analytics and communication tools. These providers may handle information on our behalf and have their own privacy policies.

5. Access & Correction

You may request access to the personal information we hold about you and ask for any incorrect information to be corrected. Please contact us using the details on our website.

6. Cookies & Website Tracking

Our website may use cookies and tracking tools to improve your browsing experience, analyse website traffic and understand how visitors use our website. You can adjust your browser settings to refuse cookies if you prefer.

7. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Heron Tile & Carpet Care.

Your Privacy Is Important To Us

We are committed to handling your personal information responsibly, transparently and only for legitimate business purposes.